Refund policy

Your satisfaction matters to us. Please read this policy before placing your order. By purchasing from Cooliveify, you agree to the terms below. This policy applies to all US orders. For information on delivery times, shipping rates, and carriers, please see our Shipping Policy.

1. Return Window

We accept returns within 30 days of delivery. To be eligible, items must be unused, unworn, unwashed, with original tags attached and returned in original packaging. A proof of purchase is required.

2. How to Start a Return

Email us at info@cooliveify.com to request a return. Once approved, we'll send you return instructions and a shipping label if applicable. Returns sent without prior authorization will not be accepted.

3. Damaged, Defective, or Wrong Items

Inspect your order upon arrival. If something is damaged, defective, or incorrect, contact us within 48 hours of delivery at info@cooliveify.com with photos. We'll resolve it as quickly as possible.

4. Exchanges

Exchanges are available for damaged, defective, or incorrect items only, subject to availability.

5. Refunds

Once your return is received and inspected, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5–7 business days. Your bank may require additional time to process.

6. Promotions

Discount codes and promotions cannot be applied retroactively and are not refundable if missed at checkout.

7. No Restocking Fees

We don't charge restocking fees on eligible returns.

Contact Us

Email: info@cooliveify.com
Phone: +1 619-674-8659
Shop Address:  7007 Friars Rd #815, San Diego, CA 92108, USA
Business Hours: Mon–Fri, 9:00 AM – 6:00 PM [PST]